Customer Service related:
Customer assistance standards
Customer complaints Customer information required
Customer interaction standards
Customer relationship expectations
Phone / e-mail collection at checkout
Phone etiquette
Price accuracy policies
Price matching guidelines
Product demos
Product knowledge standards / training
Promotional material
Refreshment and catering policies
Sales policies
Selling up activities
Store Operations related:
Add-on orders
Apparel handing proceduresBackroom cleanliness guidelines
Backroom equipment use guidelines
Backroom organization / layout guidelines
Bagging
Baler procedures
Book programs
Break room policies
Cash wrap area maintenance standards
Check acceptance guidelines
Clearance goods guidelines
Competitive shopping process
Concealed damage policies
Concealed shortage policies
Cooler maintenance
Counterfeit bill guidelines
Coupons
Credit cards
Customer pets
Cycle counts
Daily register till balance
Damage markdowns
Debit cards
Disaster markdowns
DSD guidelines
Dump bin guidelines
Employee hand-washing policies
End cap policies
End of day policies
First aid training
Fixture use/repairs
Food cross-contamination guidelines
Food expiration policies
Food inspection & handling guidelines
Food preparation guidelines
Food rotation guidelines
Food stamp EBT program information for customers
Food stamp EBT program procedures
Food storage guidelines
Food time & temperature guidelines
Freight claims
Front door delivery issues
Functional time use chart
Greeting card programs
Hand-held terminal / price gun policies
Handling injuries
Hard-goods handling procedures
Hazardous materials guidelines
Health inspections
Home office services directory
Hours of operation
Incoming merchandise guidelines
Inventory preparation plan
Items not-on-file in POS
Key task list
Kiosk guidelines
Labor schedule guidelines
Labor standards
Layaway policies
Lost and found
Magazine / newspaper procedures
Merchandise movement guidelines
Merchandise Processing guidelines
Missing carton receipts
Monthly merchandise planner
Multiple tender sales
Paid outs
Partial markdowns
Perishable rotation guidelines
Perpetual inventory control
Personal hygiene
Pest control guidelines and contracts
Price inquiries
Pricing
Product recalls
Promotional signage guidelines
Promotions
Quantity key
Receiving log
Record retention policies
Refrigeration emergencies
Refrigeration policies
Register sign-on/off policies
Replenishment policies
Restricted deliveries
Restricted product sales
Restroom accessibility
Re-tickets
Returned perishables
Returns to dc
Returns w/o receipt
Rodents & infestations
RTV policies
Sales floor accessibility
Sales floor housekeeping
Sales floor recovery guidelines
Sales floor Stocking procedures
Sanitation policies
Scan & bag procedures
Seasonable merchandise guidelines
Shelf blocking & facing
Shoplifting events
Shopping carts
Signage standards (interior / exterior)
Special orders
Spills
Staffing profiles
Stockroom inventory/use/control
Store financial reports
Store plan-o-gram guidelines
Store transfers
Tax exempt sales
Trash removal policies
Travelers checks
Truck receipt planning
Truck receipt processing
TV policies
USDA training
Vendor fixture guidelines
Voids / Cancellations
Volatile chemicals
Wing strip guidelines
Wrong store receipt
Zone coverage guidelines
Zone coverage models
